UNDERSTANDING THE CUSTOMER EFFORT SCORE (CES)

The Customer Effort Score commonly known as CES, serves as an essential metric in customer satisfaction. It assesses how much difficulty customers put forth when engaging with your business. A high CES points to that customers encounter minimal hurdles when contacting your team. Conversely, a low CES signals areas where the customer journey needs

Want to fuel user engagement and transform your audience's experience? Gamification is the key sauce! By incorporating game-like elements into your content, you can drive participation and foster a more immersive environment. Here are 5 proven gamification strategies that will maximize your results: {Points and Badges: Reward user actions with poi